Accessibiliy Declaration

Intesa Sanpaolo Private Banking undertakes to make its website accessible, in accordance with Law No. 4 of 9 January 2004. This declaration of accessibility relates to the website  www.intesasanpaoloprivatebanking.it .

This website is partially compliant with the requirements set out in Appendix A of UNI CEI EN 301549 regulation due to the cases of non-compliance listed below.

The contents listed below are not accessible for the following reason:
 
Non-compliance with Law No. 4 of 9 January 2004

• Non-decorative graphic resources lack accessible alternative descriptions, even images containing text and data presentations (charts, tables).
• Colour and graphic forms are sometimes used as the sole means of conveying information.
• No alternative (e.g. text transcript) is provided for the videos on the website.
• There is no structured hierarchical organisation of the information using consistent headings.
• When navigating with a screen reader, one often encounters reading sequences that do not follow the normal navigation flow (e.g. elements within the header and links to abstracts).
• There is no option to skip content that is common to all pages (‘Skip section’).
• Decorative images and icons can be accessed whilst navigating the site.
• Some pages do not have a descriptive title.
• The content on these pages cannot be customised in terms of preferences or responsiveness.
• When inputting data, there are no error messages and no prompts on how to complete the fields.
• The input fields are not programmatically or formally associated with the correct data type.
• The text superimposed over the images lacks sufficient contrast, whilst the colour scheme is unsuitable when the mouse hovers over buttons and links.
• Some text content may extend beyond the boundaries of its container if you choose to change the line spacing and spacing between text.
• Accessing certain content (e.g. the arrow used to expand additional content on the ‘Issues’ page) using the keyboard is not part of the browsing experience for people with visual impairments.
• The focus indicator is missing from some interactive elements.
• Scrolling information does not include an option to pause it.
• The navigation flow contains hyperlinks that are not descriptive and lack accessibility attributes. Notably, there are often elements of text that semantically suggest links without actually containing one.
• Some pages are not translated into English, although they could be.
• When the mouse pointer hovers over certain text-only elements, they are visually highlighted – as is the case with buttons and links – without behaving in the same way.
• Interactive elements, such as buttons, are often treated as links and, in some cases, are not recognised by screen readers because they lack the appropriate attributes to specify their name, role and value.
• PDF: the logo in the documents does not have alternative text.
• PDF: the documents do not have an appropriate structure or accessibility tags for headings, paragraphs and tables, and there is no hierarchical organisation of the information.
• PDF: decorative elements often have irrelevant textual descriptions.
• PDF: the data collection forms cannot be filled in directly within the document and do not include error handling or guidance on how to complete them.
• PDF: reading documents using a screen reader is not straightforward due to the lack of a hierarchical structure of elements and accessibility tags.
• PDF: the documents do not have a title listed in their properties, and the language is not specified. On the pre-login pages, there are options available via a specific tool.

There are currently no accessible alternatives available.

This declaration was drawn up on 01/07/2026.
The declaration was drawn up on the basis of an assessment carried out by a third party.

Persons who require assistive technology or special configurations when browsing content may request assistance on accessibility and report any cases of non-compliance to the e-mail address  accessibilita@pec.intesasanpaolo.com . 

The following information must be included in the text of the e-mail in addition to the report:

• Website URL
• Tools used (operating system, browser and any compensatory tools and assistive technologies used)

The reply to any questions or reports will be made within 30 days from receipt.
Any reports outside the scope of accessibility cannot be handled. 

Personal data will be processed according to the privacy policy.

In the event of an unsatisfactory or missing reply to the notification or request within thirty days, the person concerned may submit a report using the method indicated on AgID's institutional website .

Website publication date: 18/03/2024
Have usability tests been carried out? no
CMS used for the website: Piksel VCMS (Ver. 8.3.b20.56881)

Number of employees with disabilities in the structure: 28
Number of workstations for employees with disabilities:16