Customer Assistance

Customer Assistance

Filiale Online - Remote services assistance

Filiale Online is available for all Intesa Sanpaolo Private Banking customers of remote services for assistence and information.

FROM ITALY         
800.99.55.33
freephone number from a landline or mobile phone

FROM ABROAD
+39 011 8019.111
charges apply

The operator will respond from Italy 
Monday to Thursday: from 07:00 a.m. to midnight
Friday: from 07:00 a.m. to 10:00 p.m.
Saturday and Sunday: from 09:00 a.m. to 7:00 p.m. 


Internet banking access

See the Italian version of the website for further information.


Tecnology

Our website is designed to highest security standards.
The following are the minimum technical requirements needed to access Internet Banking services.

Browser requirements

Browser software

  • Internet Explorer 7.0 or above
  • Firefox 3.0 or above
  • Safari 3.0 or above
  • Chrome
  • Internet Explorer 8.0 beta version

Applications

  • Acrobat Reader 7.0 (or newer versions)
  • WinZip
  • Flash Player 9.0 or above

Resolution

  • Website optimised for a 1024x768 resolution

Internet connection

  • ADSL

Security
Connection to the website is secured by 128-bit SSL encryption (256-bit AES compatible), which is today the most advanced encryption standard for data transferred over the Internet.
Secure connection is activated automatically and confirmed by the display of a closed padlock at the bottom of your browser window. Secure connection ensures that the data transferred can in no way be seen by others.

Password protection
Your PIN is strictly personal and must not be disclosed to any other person. Your PIN should be kept separately from other codes.
To maximise security, the website uses a combined system of static passwords (your Account-holder Code and PIN) and a security token which can be used one-time only (the O-Key code).
Under the security policy of the website, access codes cannot be requested via e-mail or by phone. If you need to request your access codes, contact Customer Service without delay.

Session expired
For your security, website sessions expire after 15 minutes of lack of activity, after which the connection will automatically be interrupted.
To continue banking, reconnect to the website and insert your Account-holder Code, PIN and an O-Key code.


Intesa Sanpaolo Private Banking Card Emergency Service

To block your card in the event of theft, loss or cloning and to contact the Card Emergency Service, please call the Filiale Online

FROM ITALY         
800.99.55.33
freephone number from a landline or mobile phone

FROM ABROAD 
+39 011 8019.111
charges apply

In the event of theft, loss or cloning, lines are open
24 hours a day, 7 days a week.

For activation, support and information the number is available
Monday to Thursday: from 07:00 a.m. to midnight
Friday: from 07:00 a.m. to 10:00 p.m.
Saturday and Sunday: from 09:00 a.m. to 7:00 p.m.
The operator will respond from Italy

For information on the credit card insurance cover, call the freephone number 800.900.783 (from abroad +39.039.657.8055)

If you have a credit card emergency, you can also contact us using the following phone numbers which are always available

FROM ITALY 
800.444.223 
freephone number from a landline
+39.02.8710.9001 
charges apply for calls from a mobile phone

FROM ABROAD
+39.02.8710.9001 
paid service

And now that I have blocked my card?

Here are all the tips you need to ask for a refund and quickly reactivate your card services

Here are all the tips you need to ask for a refund and quickly reactivate your card services

How do I ask for a refund for a transaction I did not make?

You need to fill in the form at the branch or on the Intesa Sanpaolo Mobile app (this method is available only for cards and the situations indicated in the Services Guide) and attach the report filed with the competent authorities.

FIND THE NEAREST POLICE STATION
 

FIND THE NEAREST CARABINIERI STATION

How do I request a new card?

If you have blocked your card, you can request a new card from your Private Banker and choose to receive it at your branch or at your mailing address.