Customer Assistance

Customer Assistance

Internet banking services assistance

Internet banking services assistance is available for all Intesa Sanpaolo Private Banking customers of internet, mobile and phone banking services through the toll-free number shown below, for all problems of a technical nature or concerning the use of the website.

Additionally, in the event that the website is temporarily unavailable, contact the number to continue banking.

Customer Assistance Internet Banking Services*
800 99 55 33
(international calls: +39 011 80 19 111)
open Mondays to Fridays 7 AM to 10 PM,
Saturdays 9 AM to 7 PM.

*the assistance service will answer from Italy


Internet banking access

See the Italian version of the website for further information.


Tecnology and security

Our website is designed to highest security standards.
The following are the minimum technical requirements needed to access Internet Banking services.

Browser requirements

Browser software

  • Internet Explorer 7.0 or above
  • Firefox 3.0 or above
  • Safari 3.0 or above
  • Chrome
  • Internet Explorer 8.0 beta version

Applications

  • Acrobat Reader 7.0 (or newer versions)
  • WinZip
  • Flash Player 9.0 or above

Resolution

  • Website optimised for a 1024x768 resolution

Internet connection

  • ADSL

Security
Connection to the website is secured by 128-bit SSL encryption (256-bit AES compatible), which is today the most advanced encryption standard for data transferred over the Internet.
Secure connection is activated automatically and confirmed by the display of a closed padlock at the bottom of your browser window. Secure connection ensures that the data transferred can in no way be seen by others.

Password protection
Your PIN is strictly personal and must not be disclosed to any other person. Your PIN should be kept separately from other codes.
To maximise security, the website uses a combined system of static passwords (your Account-holder Code and PIN) and a security token which can be used one-time only (the O-Key code).
Under the security policy of the website, access codes cannot be requested via e-mail or by phone. If you need to request your access codes, contact Customer Service without delay.

Session expired
For your security, website sessions expire after 15 minutes of lack of activity, after which the connection will automatically be interrupted.
To continue banking, reconnect to the website and insert your Account-holder Code, PIN and an O-Key code.


Intesa Sanpaolo Private Banking Card Emergencies

To block your card immediately in the event of loss or theft:

  • contact our toll-free emergency number, open 24/7:

    • for credit cards: 800 900 783 (international calls: +39 039 657 8055)
    • for debit cards: 800 444 223 (mobile and international calls: +39 02 8710 9001)
  • within 48 hours from the theft or loss, send a registered letter to the bank containing a copy of the Police or Carabinieri report.